FAQ

Have a question? We have answers.

What is E3 error code?

When the temperature of hot air coming out from the vent is higher than usual, the dryer will show “E3” error code and stop working.

What to do for after E3 error showed up?

  • Please turn off the dryer and unplug it from the power source.
  • Wait 5-10 minutes to let the dryer cool down.
  • Please make sure underneath the dryer there has enough space to let air flow.
  • DO NOT place the dryer on carpet or uneven surface, which can partially block the air flow.
  • Keep the dryer away from the printer or other heat source, such as printing head or printer enclosure.
  • DO NOT block the holes on the dryer.
  • Make sure to have only two 1Kg spools inside the dryer.
  • Lower the dryer temperature settings if necessary

What filament diameter can be used?

Both 1.75mm and 3mm are supported.

How long it takes to dry filament?

It is recommended to dry the filament for at least 8 hours before printing and continuing drying the filament while printing.

Can the desiccant pack in the filament package dry the filament?

Usually desiccant packs found in most filament packages can not “pull” the moisture out of a filament. It can only prevent the filament from absorbing more moisture by keeping the relative humidity low inside the package.

Why do the desiccant packs need to be dried?

If being exposed to the air for a while, a desiccant pack will become saturated with moisture and lose water-absorbing ability. They need to be dried from time to time. This process is called desiccant regeneration.

What types of 3D printers can be used with a PrintDry filament dryer?

It can be used with any type of printers, as long as the filament can be fed from outside the printer enclosure.

Should I also use a dehumidifier with the PrintDry filament dryer together?

It is highly recommended to use a dehumidifier or several dehumidifiers to keep the ambient humidity low in your printing room.

Where can I store my filaments after drying or printing?

Always store filaments into air-tight containers or re-sealable bags. Better put some dry desiccants inside.

The internal temperature of a PrintDry unit is below 70C ?

The temperature readings are directly measured at the tip of the temperature sensor located about 15 mm away from the hot air vent under the following conditions.
1) The ambient temperature is at 22C.
2) There are two full filament spools inside the dryer.
3) The dryer has been running at the set temperature for at least 1 hour
The temperature distribution inside the dryer is NOT uniform. The temperature in a place close to the hot air vent is higher and the temperature in a place far away from the hot air vent is lower.

What are dimensions and weight of a PrintDry filament dryer?

Approx. 37(L)x37(W)x36(H)cm and 3.8 Kg or 15x15x15″ and 9 lbs

What electricity standards are supported?

We have both 120VAC/60Hz and 220VAC/50Hz models.

Product safety standards?

ETL and TUV/GS listed.

Which country can you ship to?

We ship worldwide, but we reserve the right to decline orders from countries and territories which are not reachable by regular postal services. Please contact us for details.

What is the delivery time?

Five business days after purchased.

What about the warranty?

Standard 12-month warranty.